As you’re probably aware, from our last update , we continue to monitor the situation and respond quickly to government advice and the professional guidance from the Royal College of Veterinary Surgeons (RCVS) and British Veterinary Association. As a result, we are focusing our efforts on the pets in urgent need of our care and are only physically open for urgent and emergency cases.
However, you can always contact us for any assistance and we will advise you on how your pets can still receive the care they need.
In order to limit the volume of phone calls and to help us deal with as many requests as possible, prescriptions for your pet can be requested via the order form on our website. We will then contact you to discuss arrangements.
New Video Consultation Service
We recognise that many of our clients are anxious about supporting their pet’s health while movement is restricted and we’re in isolation. In light of this situation, we’ve recently launched a Video Consultation Service – which uses technology to provide general advice, help monitor and update treatment for pets already in our care. In the first instance we ask that you contact the practice and we will advise you of the best way to manage your request – which could be via a video consultation. Our usual consultation fee would apply.
Other useful information and guidance
We’ve also written hints and tips and things to consider while you’re at home with your pet. These include exercise techniques for your pet, how to manage their weight and the importance of mental stimulation during this period of isolation. See our advice here
The health and well being of our patients, clients and staff is our number-one priority. The situation is changing daily and we’re reacting to this to minimise the impact from spreading this virus to more people while supporting your pet’s health needs. If you have any concerns or require any advice, please do contact us.
Thank you for your understanding and patience at this time. We appreciate the words of support and encouragement we have received and look forward to welcoming you and your pet back into the practice when we are able.